Authenticity & genuineness
1. What measures do we take to ensure the quality of our Petaliq products?
We at Petaliq are fully dedicated to our customers’ satisfaction. Rest assured that Petaliq products available on our website are 100% genuine and authentic.
2. What measures does Petaliq take to ensure the products are not damaged during delivery?
We at Petaliq maintain a very high level of quality control and to date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 1% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in bubble wrap and then in sturdy boxes.
Order-related questions.
1. How do I place my order?
Step 1: Click on the category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order and place your order successfully.
If you have any further questions, you can call our helpdesk at___________ or chat with us using the Live chat at the bottom of your screen.
2. Can I ship the products to an address that is different from my billing address?
Yes. You can do this by filling in your address as the ‘Billing address’ and the address you wish to ship it to as the ‘Shipping address’.
3. How do I know my order is confirmed?
For all Prepaid orders, once you place your order, your confirmation status will be automatically updated on your Account section. If your chosen mode of payment for that order is Cash On Delivery, you will get an email and SMS from your registered contacts asking you to reply with a ‘YES’ to confirm your order. Once you have confirmed ‘YES’, you will get a confirmation email and SMS on your registered email address and mobile number respectively.
4. Can I leave items in my cart for future purchases?
Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real-time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.
5. How do I sign in for Petaliq account
All you need to do is provide us with your name, email address, mobile number, and a password of your choice.
6. What are the benefits of signing in?
Signing up for an account will give you benefits and give you a superior experience while shopping on petaliq. Your account allows you to:
1. Track all past and present orders at any time in one place.
2. Notifications as soon as your favorite products are back in stock.
3. Rate and review products.
4. Never fill in your address and payment details more than once.
7. Can I order the product that is out of stock?
Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a petaliq account and are signed in at the same time.
8. Why was my order payment rejected?
There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case. Thirdly, check that your name and address match the name and address on your current credit card.
9. I forgot my password what can I do?
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
10.What payment options do you offer? ( please select which payment options do we have)
For Indian orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods as well as a variety of Wallets such as Paytm, Freecharge, Mobikwik, etc. You can also pay by Cash cards such as ITZ Cash Card, Oxigen, and Pay cash. For International Orders: You can pay for purchases using Paypal and Credit Card only.
11.How safe is it to use my debit/ credit card while making payment on the Petaliq website? ( please check this )
We use the CCAvenue Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
12.How do I find out about new products coming up?
If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a ‘New Launch’ marker on our home page for ease of browsing and shopping.
13.How can I use a gift/ promotional code for my order?
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
14.How can I track my order?
We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track The Order tab that allows you to see the exact status of your order in real-time.
15.What is an online return policy?
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy. Return and refundOnce the order is deleivered and customer wishes it to return, you will get a credit note against the order which you can use for your future purchases.
16.How do I cancel my order?
Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order. Cancellation post shipment: Please contact our Customer Care on _________ (Timings: ____ IST) and we will be happy to help you with your order cancellation.
17.How will I get my returned order and what is the process? ( please check)
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of cancellation and reflected as per your bank guidelines which is usually within 10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on_______ (Timings: _____ IST) or email us at _______ .
18.By when can I expect my order?
All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business days. For locations that are in the interiors or in difficult coverage areas, this may take between 10-12 working days.
19.What do I need to know about my delivered order?
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as petaliq takes no responsibility for goods signed by an alternative person.
20.What if I receive an incomplete/ damaged or wrong order?
While we try our best to fulfill your orders correctly and in the best manner possible, for any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
21.Can I get my order gift wrapped?
Yes, you can, just add a note in the remark column, our team will further coordinate with you for further details.
22.What precautions have you been taking in regards to Covid – 19?
All the products are carefully packed and sanitized before being dispatched. As a precautionary measure, we suggest you, disinfect the package when you receive it too.